
Eric Benson
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Last activity
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Activity overview
Latest activity by Eric Benson-
Eric Benson commented,
On the Team plan. Is there a way to search for tickets created in a certain date range but only find tickets that were modified before or after certain times of day? For example, all tickets create...
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Eric Benson created a post,
Trigger to unassign a ticket?
AnsweredWe have an online form that uses API to email and create a ticket. From what I understand these tickets have to be created by an agent account and then assigned to that agent. The problem is when t...
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Eric Benson commented,
Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,
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Eric Benson commented,
I think I have seen these screens before but I cannot find them. ?
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Eric Benson commented,
I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate? Thanks,
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Eric Benson created a post,
View deleted tickets
CompletedThere are several OLD threads about recovering or viewing deleted tickets. If at the very least we could VIEW deleted tickets we could see what was deleted by accident and re create it.