Eric Benson

Total activity

8
Last activity

March 02, 2022 16:23
Member since

April 15, 2021 15:20
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Activity overview

Latest activity by Eric Benson

Eric Benson commented, March 02, 2022 16:23
On the Team plan. Is there a way to search for tickets created in a certain date range but only find tickets that were modified before or after certain times of day? For example, all tickets create...
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- Eric Benson
- Created March 02, 2022 16:23
- 1 vote
Eric Benson created a post, October 26, 2017 14:49
Trigger to unassign a ticket?
Answered
1. Community
2. Zendesk Suite Q&A
We have an online form that uses API to email and create a ticket. From what I understand these tickets have to be created by an agent account and then assigned to that agent. The problem is when t...
- Eric Benson
- Created October 26, 2017 14:49
- 3 followers
- 5 comments
- 0 votes
Eric Benson commented, March 24, 2016 20:05
Ok got it. It's been awhile. Looks like it's not possible to view the contents of the deleted tickets which was what I was looking for. Thanks,
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- Eric Benson
- Created March 24, 2016 20:05
- 0 votes
Eric Benson commented, March 24, 2016 19:30
I think I have seen these screens before but I cannot find them. ?
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- Eric Benson
- Created March 24, 2016 19:30
- 0 votes
Eric Benson commented, March 24, 2016 18:53
I tried to make a view and looked through insights but didn't see how to do that. I can't find an option for status "deleted". Can you elaborate? Thanks,
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- Eric Benson
- Created March 24, 2016 18:53
- 0 votes
Eric Benson created a post, March 24, 2016 18:39
View deleted tickets
Completed
1. Community
2. Zendesk Suite Q&A
There are several OLD threads about recovering or viewing deleted tickets. If at the very least we could VIEW deleted tickets we could see what was deleted by accident and re create it.
- Eric Benson
- Created March 24, 2016 18:39
- 6 followers
- 10 comments
- 0 votes