Zhengzengemail

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Can't even rearrange the order of fields in bulk edit, it seems to be completely random. At least there should be a way of doing that.

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• Zhengzengemail
• Created November 17, 2021 18:38
• 0 votes

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

Have exactly the same problem as Ric from thread one. I have lots of fields as we used lots of different forms. But huge problem when using bulk edit that lots of fields pop up that are not relevan...

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• Zhengzengemail
• Created November 17, 2021 18:37
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

We need this too for exactly the same purpose that we want to notify agent in ticket content internally about some information but we don't want to use email.

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• Zhengzengemail
• Created February 24, 2020 10:00
• 0 votes