Mohamed Abdelwahed

Mr. Graeme,

Thanks a lot, I will try and feed you back

 

Thanks Mr, Andrew,

What I meant to say is " I need some way to make the Quality team not picking the ticket from the agent solved but instead they will get a random amount of tickets for agent or agents in order to review them.

Hi,

We are working in a bigger company that has a team to monitor the solved ticket and I want to know if there is anyway to make the QA team not pick the ticket from the queue and to be assigned to review it randomly

Regards