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Elias Laham's Avatar

Elias Laham

Joined Apr 15, 2021

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Last activity Oct 10, 2023

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Latest activity by Elias Laham

Elias Laham commented,

Community comment Feedback - Ticketing system (Support)

This request to add the Followers field as a part of the triggers is exactly what we need. Since ZenDesk does not have a BCC option, we have been suggested to use the followers field instead which is working "ok". Our team have a request to receive Slack notifications as emails are difficult to filter and the followers field is exactly what we need but not available. Having this as a condition is very important to us. 

I hope improvements can be made. 

View comment · Posted Oct 10, 2023 · Elias Laham

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Elias Laham commented,

Community comment Feedback - Ticketing system (Support)

I totally agree with the above comments. BCC is such a 'basic' function not to have in the system. We have many cases that agents would like a manager to see a thread by adding them in BCC and not have to add them to the actual ticket keeping this private from the end user. ZD do have other options but are very difficult and are not as affective as a simple BCC.

View comment · Posted Mar 02, 2021 · Elias Laham

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