Nicholas McMurray
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Total activity7
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Last activity
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Activity overview
Latest activity by Nicholas McMurray-
Nicholas McMurray commented,
HI Terrle, It looks like you have 2 lines in the "all conditions" section that say "ticket: hours since pending - 72". Try removing one of those and see if it works. The other thing I noticed is ...
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Nicholas McMurray commented,
Hi Zach, Yes, there is a difference. For this you would likely want Hours Since Pending. The difference is that if someone submits as Open or On Hold then the Hours Since Update rule would apply....
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Nicholas McMurray commented,
We use a similar setup where we bump the customer 2x and then solve the ticket, all with automations. Works out great. To Jeremy's question, every now and again we get back a negative rating. It...