Anh Le
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Recent activity by Anh Le-
Be able to ignore short message on Twitter and Facebook chat
Users often start the conversation on Twitter chat or Facebook messenger by "hi, hello, help", etc. So I suggest that we have a setting to only create new ticket if the first message is long enough.
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Link user field with ticket field
I'd like to request the link between user field and ticket field Ex: I have "User Device" drop-down field in my custom ticket field. The agent or user will fill this field when they work on the tic...