Tony Ho

1. Community
2. Feedback - Ticketing System (Support)
3. SUPER INCONVENIENT * Sort by Subject Removal

Hello, I am also adding my vote to this as it has impacted by Support team also on their daily workflow. Our team will modify subject lines in order to organize them in ways to make sense of things...

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• Tony Ho
• Created June 16, 2022 13:03
• 6 votes

1. Support
2. ...
3. Measuring success
4. Enabling and using CSAT

Hello! I'm looking to enable CSAT/satisfaction ratings on our instance but not have any of the automations/triggers fire to send off ZenDesk survey requests since we use another service automation ...

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• Tony Ho
• Created March 16, 2022 12:56
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

Great catch - I've updated the original post with the last important step!

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• Tony Ho
• Created November 18, 2020 18:19
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Customer Effort Score in Zendesk

Definitely +1 (voted). We currently use NiceReply to capture both CSAT + CES and are exploring what we can do in the same with the ZenDesk CSAT option. This might actually be a blocker for us in mo...

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• Tony Ho
• Created January 13, 2020 19:16
• 6 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Give Admins Ability to Change Agent Status

Hi everyone, Being able to change an Agent Status is pretty critical on our end too and we were getting a lot of missed chats due to agents showing up as online when they shouldn't have been (we ha...

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• Tony Ho
• Created February 06, 2019 16:59
• 2 votes