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REDK

Joined Apr 15, 2021

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Last activity Feb 14, 2022

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REDK commented,

Community commentDiscussion - Zendesk on Suite best practices

Hi there

I find that when agents use Play Mode, it does not go to the next unassigned ticket. Instead it goes to the next ticket? (Even if it is assigned to another agent)

Is there a way that the Play function on presents unassigned tickets? This is to avoid having multiple agents potentially updating the same tickets. 

Thanks

View comment · Posted Nov 25, 2019 · REDK

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