Steve Logan
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Total activity27
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Last activity
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Activity overview
Latest activity by Steve Logan-
Steve Logan commented,
@devan - I'm not sure what you're referring to? I received one email response basically saying that Cloudflare changed their spam filtering and there's nothing we can do about it. No settings wer...
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Steve Logan created a post,
Zendesk losing incoming emails
Over the last 2-3 weeks we've noticed a big drop in the number of email tickets we receive (normally 10-40 per day - now 0-10). We've had two reach out and say they've sent multiple emails to our ...
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Steve Logan commented,
Elizabeth Cochran No - the only implemented it for the newer Zendesk Agent Workspace. I looked into converting our email ticketing support to that, and decided against it. The Agent Workspace is ...
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Steve Logan commented,
@... - 24 days ago you posted that it would be released this quarter: "out better the ability to change color on text in Agent Workspaces this quarter." Now it's maybe, or maybe not, an update in t...
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Steve Logan commented,
@... - the solution is to switch to another product since it's clear that Zendesk doesn't care about what their customers want. This has been going on for 4+ years now. About 6 months ago, the bo...
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Steve Logan commented,
@... - judging by the fact that it was first brought up in June 2017, and we're now rapidly approaching June 2021, my guess is that it's never going to be added. If it takes 4 years to add color s...
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Steve Logan commented,
@... - is this an official response from the development team? If so, what exactly defines "the future"? This has been a requested feature for 3+ years now.
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Steve Logan commented,
Clearly the fact that no one officially from Zendesk has directly commented on this, and the only comment was a couple years ago from a "community moderator" shows that they really don't care about...
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Steve Logan commented,
We made the switch to ZD about 5 months ago and it's really appalling that this basic feature doesn't exist. We could eliminate a ton of needless back and forth replies if our agents could highlig...