Bryan b Matiass
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Activity overview
Latest activity by Bryan b Matiass-
Bryan b Matiass created a post,
Getting email of responder in ticket threads
It's not easy to get the email of the responder in the new ticket view. See this example: I have to open the user's profile to get the email in the new view. Previously, you could copy it without ...
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Bryan b Matiass commented,
Tipene Hughes I tried both of those suggestions, but it did not work. Is there a guide or example app that shows us how to import/require scripts?
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Bryan b Matiass commented,
+1 for this feature. Our sales team does not use Zendesk. They're agents anyways so they can get historical data whenever they need, but otherwise, they want to use email to communicate with sales ...
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Bryan b Matiass commented,
+1. ZD Support supports something similar, would be great to have that in the KB.
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Bryan b Matiass commented,
+1, also run into this limitation frequently where filtering by subject is the best way to create certain views.