heyitsbryanm
Support Engineering Manager @ imgix
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Last activity
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Activity overview
Latest activity by heyitsbryanm-
heyitsbryanm created a post,
Macros with input options
Feature idea: Macros with input options You can use dynamic content in macros, but it'd be very useful to have a macro that prompts the agent for input. Example use case: We have a macro that allow...
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heyitsbryanm created a post,
Getting email of responder in ticket threads
It's not easy to get the email of the responder in the new ticket view. See this example: I have to open the user's profile to get the email in the new view. Previously, you could copy it without ...
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heyitsbryanm commented,
Tipene Hughes I tried both of those suggestions, but it did not work. Is there a guide or example app that shows us how to import/require scripts?
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heyitsbryanm commented,
+1 for this feature. Our sales team does not use Zendesk. They're agents anyways so they can get historical data whenever they need, but otherwise, they want to use email to communicate with sales ...
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heyitsbryanm commented,
+1. ZD Support supports something similar, would be great to have that in the KB.
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heyitsbryanm commented,
+1, also run into this limitation frequently where filtering by subject is the best way to create certain views.