heyitsbryanm
Support Engineering Manager @ imgix
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Votes on activity by heyitsbryanm-
Macros with input options
Feature idea: Macros with input options You can use dynamic content in macros, but it'd be very useful to have a macro that prompts the agent for input. Example use case: We have a macro that allow...
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Getting email of responder in ticket threads
It's not easy to get the email of the responder in the new ticket view. See this example: I have to open the user's profile to get the email in the new view. Previously, you could copy it without ...