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skwitz

Joined Apr 15, 2021

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Last activity Feb 24, 2022

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ACTIVITY OVERVIEW

Latest activity by skwitz

skwitz commented,

Community comment Feedback - Apps and integrations (Platform)

Chris Drylie We (Reddit) would love to be involved in this if we're not already on your list!

View comment · Posted Feb 24, 2022 · skwitz

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skwitz commented,

Community comment Feedback - Apps and integrations (Platform)

Reddit here! We would also love this type of integration. We support our users in r/help, r/bugs, and r/redditmobile. We get about 10k posts/month to these subs combined and currently have to have a script running that will send us a modmail message that gets piped into Zendesk. It's super hacky and only gives us limited information. An official integration would be fantastic.

View comment · Posted Oct 20, 2021 · skwitz

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skwitz created a post,

Post Feedback - Ticketing system (Support)

Currently, on the contact form, the URL will change based on that first/main drop down field. We'd love for it to also change based on any other drop downs that change/pop up. This would be super useful to direct folks to the exact form they need to use for the issue they're talking about.

Posted Jun 14, 2021 · skwitz

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skwitz commented,

Community comment Feedback - Ticketing system (Support)

Doesn't look like there's been much/any movement on this in 4 years, but Reddit would love to have this ability as well.

View comment · Posted Jun 18, 2020 · skwitz

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skwitz commented,

Community comment Feedback - Ticketing system (Support)

We're running into this issue as well. In our case, we have a bunch reasons that we might want to reassign a ticket to our Anti-Evil Team, but there's currently no way to search for keywords unless they're in the title of the macro. It would be great if the macro search field also looked at the description of the macro so you could have a bunch of keywords there or even a separate keyword field altogether. As it stands now, our agents need to either memorize all the reasons, constantly refer to a cheat sheet, or create a bunch of different macros (which I'm about to do) to try to reduce brain cycles.

View comment · Posted Jan 25, 2020 · skwitz

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