Zac Garcia

Total activity

72
Last activity

November 01, 2021 02:39
Member since

April 15, 2021 15:25
Following

0 users
Followed by

0 users
Votes

10
Subscriptions

45

Activity overview

Latest activity by Zac Garcia

Zac Garcia commented, October 09, 2019 17:01
Thanks Kyle - yep I knew that was completely impossible as it currently stands, and would love to see some improvements to the product that allow for it.
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- Zac Garcia
- Created October 09, 2019 17:01
- 0 votes
Zac Garcia created a post, October 09, 2019 15:41
[Out of Office App] Allow Team Leads to Change Agent Status
1. Community
2. Feedback - Ticketing System (Support)
We have a large number of agents in our Zendesk, operating across several locations. Frequently, we will need to engage the OOO status using the OOO App on behalf of one of our agents, especially i...
- Zac Garcia
- Created October 09, 2019 15:41
- 13 followers
- 8 comments
- 6 votes
Zac Garcia created a post, May 31, 2019 15:38
Support: Restrict Attachments by File Type
Answered
1. Community
2. Feedback - Ticketing System (Support)
Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments: https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tic...
- Zac Garcia
- Created May 31, 2019 15:38
- 55 followers
- 38 comments
- 29 votes
Zac Garcia created a post, October 19, 2018 21:05
How to embed videos with a timestamp into Guide articles
1. Community
2. Tips from users - Zendesk Suite
Using Guide's video embed feature, it's easy to embed YouTube videos into Guide articles. Unfortunately, if you try to embed a video with a timestamp using YouTube's "Copy URL at current time" feat...
- Zac Garcia
- Created October 19, 2018 21:05
- 4 followers
- 1 comment
- 1 vote
Zac Garcia commented, August 22, 2018 22:27
Regarding the original request to have a list of suspended users: it's not a view or "list" per se, but the Suspended property is now searchable. Take a look here: https://support.zendesk.com/hc/en...
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- Zac Garcia
- Created August 22, 2018 22:27
- 3 votes
Zac Garcia commented, July 06, 2018 04:40
Hi all, We have challenges around this as well (I think every organization managing live service products struggles in this area). We have tried some similar solutions to yours (I love your problem...
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- Zac Garcia
- Created July 06, 2018 04:40
- 0 votes
Zac Garcia commented, February 14, 2018 18:44
@Rob- I would focus on categorizing your inbound requests (including via phone and chat). Can you tag those interactions in some way? I would then correlate them to the content available in your He...
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- Zac Garcia
- Created February 14, 2018 18:44
- 0 votes
Zac Garcia commented, October 18, 2017 19:58
This is also very important to our workflows. The use case is as follows: End user sends email to our Zendesk. First Reply Time SLA goal is set. Zendesk Agent replies to End User. First Reply Time...
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- Zac Garcia
- Created October 18, 2017 19:58
- 6 votes
Zac Garcia commented, October 12, 2017 15:42
Want to +1 this feature. As we manage onboarding and offboarding, we use Insights to manage lists of agents. Custom Fields import relevant data to Insights, such as whether they are a Light Agent o...
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- Zac Garcia
- Created October 12, 2017 15:42
- 1 vote
Zac Garcia commented, August 15, 2017 03:21
This is really helpful, Daniel. Thank you!
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- Zac Garcia
- Created August 15, 2017 03:21
- 0 votes