Ryousuke Kagawa
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Ryousuke Kagawa
Ryousuke Kagawa commented,
Community comment Feedback - Reporting and analytics (Explore)
Agreed that this is important for measuring agents' productivity. We want to use these metrics to make sure that our agents are online for the appropriate amount of time in any given date range. You can monitor this using the dashboard in Talk, but only for the current day.
View comment · Posted Mar 06, 2019 · Ryousuke Kagawa
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