Gary Timpane
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Activity overview
Latest activity by Gary Timpane-
Gary Timpane commented,
Great idea, Manuel! I'll experiment and see how that might work out. Thanks for following up again
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Gary Timpane commented,
As a temporary work-around with the current set-up you could potentially allocate different numbers on different times of the day, if possible, so that a more precise estimation would be offered to...
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Gary Timpane created a post,
Average wait time message using current queue activity?
Is the intention of the Average Wait Time messaging to set the expectation for the customer? We find that it can be misleading, because it uses a 24 hour period. We have a natural lull in the morni...