Mark Ellers
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Last activity
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Activity overview
Latest activity by Mark Ellers-
Mark Ellers commented,
Thank you Brett and Graeme - it turns out that the ticket body comment text was being sent to Zendesk in markup. Luckily, the condition filter does read markup language, so I was able to fix this b...
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Mark Ellers created a post,
Combining Subject Text and Comment Text trigger conditions
AnsweredI'm building a workflow requiring that the Subject Text contains a string of words, and also that the Comment Text contain a specific string of words. When testing the trigger using only the Subjec...
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Mark Ellers commented,
I successfully implemented this for my company, however it seems that migrating to the recently updated "CC/Followers experience" breaks this workflow. Any insight on if there is a simple fix/alter...