Jon Corpany

"Waiting for Client" is needed, not just "Pending" or "On Hold".  Some use statuses differently. At least we should have the option to decide what works best for us.

As has been mentioned by so many on this forum since 2011, additional custom statuses are needed.  I would expect Zendesk to post something on this thread as to the reasoning to not allow this type of customization. Not listening to customers needs is not a good way to run a successful business. I appreciate many of the features Zendesk offers and find it to be a reliable tool but I would appreciate more detail of what causes additional status additions to not be a reasonable and deployable request.