Jon Corpany
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Recent activity by Jon Corpany-
"Waiting for Client" is needed, not just "Pending" or "On Hold". Some use statuses differently. At least we should have the option to decide what works best for us.
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As has been mentioned by so many on this forum since 2011, additional custom statuses are needed. I would expect Zendesk to post something on this thread as to the reasoning to not allow this type...