Ifra Saqlain

1. Community
2. Zendesk Suite Q&A
3. Show Help Centre article based of geolocation

Hi Anton, I'm too late I know, For section page: {{#if section.articles}}        <ul class="article-list">          {{#each section.articles}}                    {{#isnt id 13018266721940}}        ...

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• Ifra Saqlain
• Created February 07, 2023 20:33
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Nicole,  I tried to get the solution of your query but I think it's not possible by my side.   Thanks

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• Ifra Saqlain
• Created February 07, 2023 19:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Show Help Centre article based of geolocation

Hi Anton :), show articles based on geolocation is tricky, you can do one thing; create a special category and create your special articles in it; you can apply user segment for these articles or t...

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• Ifra Saqlain
• Edited February 03, 2023 17:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Promoted article on category section and article page

Hey Breanne Brock, It is possible using APIs. Happy to help :)

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• Ifra Saqlain
• Created February 02, 2023 02:55
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Show Section's Description under the Section Name

Hi Oxana, as you can see this query has Answered tag so this has been solved in 15 Sep 2021. Maybe some changes have happened so this document is no longer available here   You need to add {{descri...

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• Ifra Saqlain
• Created January 26, 2023 17:25
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Dave Potts, This is the solution: https://support.zendesk.com/hc/en-us/community/posts/4409515169946-Requiring-a-ticket-attachment-if-a-particular-dropdown-option-is-selected   and also, I'm sha...

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• Ifra Saqlain
• Created January 25, 2023 14:55
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hey Paul, actually I didn't try but I'll and get back to you with the solution :) for you.

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• Ifra Saqlain
• Created January 25, 2023 13:40
• 0 votes

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

So you can try this snippet instead of form ID: if($("#new_request a.nesty-input").is(':contains("MY Form Name")')){ console.log("yes!");}else{ console.log("no!")} I simply tested it by console m...

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• Ifra Saqlain
• Edited January 25, 2023 13:28
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Hi Paul, you can try the above solution, use form-tag instead of form-id as Jahn Bronilla did. He hides their forms from non-authenticated users. You can do like this- if (HelpCenter.user.role=="an...

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• Ifra Saqlain
• Edited January 24, 2023 04:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Paul, remove the old snippet which I have provided to you before and add this new, here forms are hiding from end_users (non-authenticated users ) only on homepage and dropdown on new-request-page....

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• Ifra Saqlain
• Edited January 23, 2023 16:45
• 0 votes