Ifra Saqlain

1. Zendesk updates
2. Announcements
3. Announcing custom pages in help center

Awesome feature! Most clients want to create specific content for their special audience, now it's easy. They can create custom pages and add the URL onto standard pages with some conditions.  

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• Ifra Saqlain
• Edited November 24, 2021 12:22
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Article Table Mobile Render Issue

Hey Steven Dai, I fixed it, so here is the solution, you just need to follow the below steps:   1). Open the script.js file and copy-paste the below code at the end of all your existing code. $(doc...

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• Ifra Saqlain
• Created November 19, 2021 04:32
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Hiding the "Submit a Request button" until signed in

Hi Anita,  You need to update the setting for it. 1). Click the Zendesk Products icon.   click on -   2). Then click on Admin Center, blue color font. 3).In Admin Center, click the People icon (...

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• Ifra Saqlain
• Edited November 11, 2021 16:45
• 0 votes

1. Guide
2. ...
3. Managing your knowledge base
4. How can I completely hide the sign up button from my Help Center?

okay, ifrasaqlain@gmail.com, it's my mail ID so you can send to this ID.

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• Ifra Saqlain
• Created November 11, 2021 15:47
• 0 votes

1. Guide
2. ...
3. Managing your knowledge base
4. How can I completely hide the sign up button from my Help Center?

@Tom, you want to hide the sign-in button only from the end-users, not agents, right? Can you share the public URL of your Help Centre?

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• Ifra Saqlain
• Created November 11, 2021 08:21
• 0 votes

1. Community
2. Deutsch Community
3. How To Make The Picture Caption In My Favorite Font Style ?

Hey Delilah Jacob, you can easily do this. Just follow the below steps: 1). Download the fonts. 2). Upload that into your assets folder. 3). Wrap your image caption inside the div. <img src="IMA...

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• Ifra Saqlain
• Created November 11, 2021 05:47
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Forget Password Email Does Not Include Link

Okay, can you please share more details like issue exists in Guide, Talk, Chat, etc. ?

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• Ifra Saqlain
• Created November 11, 2021 05:24
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Forget Password Email Does Not Include Link

Hey Franki Cricchio :) ,  did you visit this page below? https://support.zendesk.com/hc/en-us/articles/4408825526170-I-am-not-receiving-my-password-reset-email   Thanks Ifra Saqlain

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• Ifra Saqlain
• Created November 10, 2021 04:41
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Closing Votes on Community Post

It's for all community posts if you want it only for one (specific post) then it's also possible with little bit of customization.

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• Ifra Saqlain
• Created November 09, 2021 05:16
• 0 votes

1. Community
2. Troubleshooting and Q&A
3. Closing Votes on Community Post

Hi Dj Childs, To disable the community post votes same as the comment section, follow the below steps: 1). Add the jQuery library into the document_head.hbs file. <script src="https://code.jquery.c...

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• Ifra Saqlain
• Edited November 08, 2021 08:12
• 0 votes