Ifra Saqlain

1. Guide
2. ...
3. Help Center customization
4. Disabling the subject and description fields on the new request form in Help Center

Hello Kevin Sanchez,  Can you share the URL of your HC?    Thanks

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• Ifra Saqlain
• Edited July 01, 2022 05:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How can I get my help center's category button to link to a different page?

Hey Stella Luna, you can add a block via HTML and add your form URL:-   i). Go to your homepage and see currently you have only category blocks code. I'M USING COPENHAGEN THEME     ii). Add HTML c...

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• Ifra Saqlain
• Created July 01, 2022 05:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to add a list of Sections in the sidebar on a sections page?

Hi Nicole, I have looked at your sandbox and it's working as you want.   i). Currently there isn't any subsection on the template.     ii). I'm adding subsection via HTML.     iii). I added the sa...

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• Ifra Saqlain
• Edited July 01, 2022 04:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to add a list of Sections in the sidebar on a sections page?

Hey Nicole, now you need to update your code, remove previous added script code add this given code.   $(document).ready(function () {  var catID = $('.breadcrumbs li:nth-child(2) a').attr('href')....

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• Ifra Saqlain
• Edited June 30, 2022 08:05
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to remove "In this article" section

Hi Eman Elsherif, take a look at the mentioned points: i). If you have setting in the setting panel of your theme, disable it. I'm using default Copenhagen theme.   ii). If you don't have the sett...

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• Ifra Saqlain
• Edited June 30, 2022 04:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. I need to delete orgs in bulk? How to do it?

Hey Sharon, please go through the article: https://support.zendesk.com/hc/en-us/articles/4408883543450-How-do-I-bulk-delete-organizations-and-users-in-Zendesk-Support-#:~:text=From%20the%20agent%20...

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• Ifra Saqlain
• Created June 29, 2022 18:17
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

You should set your draft mode theme live, then share the URL here.

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• Ifra Saqlain
• Created June 29, 2022 12:12
• 0 votes

1. Community
2. Zendesk APIs
3. Show All Article In Home Page

Hi Anis F,  To show all articles on homepage, follow the below steps:- i). Add the given code to your script.js file.  $.getJSON('/api/v2/help_center/articles', function (data) {      var articleLi...

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• Ifra Saqlain
• Created June 28, 2022 17:41
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to add a list of Sections in the sidebar on a sections page?

You really are an amazing asset to ZenDesk! Thanks 😊️ 

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• Ifra Saqlain
• Edited June 28, 2022 17:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Gwyn :),  is there any way I can see the bug in your theme?, then I can provide some solution.

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• Ifra Saqlain
• Created June 28, 2022 17:02
• 0 votes