Christopher Lowe

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to forward emails into an existing ticket

Vote up from me. Our old ticket system was able to do this and it makes writing simple flows really easy. Use case, new starter. I have a PDF that is a checklist, a few of the steps is to notify th...

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• Christopher Lowe
• Created March 21, 2023 21:35
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi Zendesk, Add another plus one to this feature request. We use guide for documenting instruction sets, it is critical that any changes are notified to our technician end users. Please, please, pl...

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• Christopher Lowe
• Created October 09, 2019 22:58
• 4 votes