Pat
Working as the Team Leader Business Systems within the Global IT team of SMC. Implementing and harmonizing our countless Zendesk systems.
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Total activity44
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes3
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Subscriptions32
Activity overview
Latest activity by Pat-
Pat commented,
With the current features, the customers page does not have much value for our agents. We would require filters and sorting features as well. We have 100'000+ customers, and growing Therefore I wou...
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Pat commented,
Would be a good feature in deed. In addition, if you have, like us several brands with different schedules, but the same holidays, it would be highly beneficial to be able to add a holiday once and...
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Pat commented,
In Switzerland we do have 1/2 day office closures or early closure prior to holidays (e.g. Dec. 24th the offices close at 3 pm instead the regular 5 pm). This feature would be really helpful.
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Pat commented,
that would help a lot in deed, a +1 for sure!
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Pat created a post,
Adding the Organization name to the standard email footer
AnsweredWe do have a lot of light agents and these are put on cc: on the ticket very often. When they receive a message out of Zendesk to their email account, the footer does contain some basic ticket info...
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Pat commented,
adding my vote on this. It would be so helpful to be able to restrict certain information. In our case it would be net price calculations.
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Pat commented,
Following, agree with Nicolas Van Geluwe, we have use macros to answer comon questions, many of them contain a hyperlink to our website...
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Pat commented,
+1, would be very helpful!
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Pat commented,
following, we have the same issue, it's really a problem to us, Zendesk please help!