Didier Thizy

Darren, from my research, Zendesk does backup your data but doesn't typically accept requests to manually retrieve old data or rollback to an old version unless it was clearly due to an error on their part (https://support.zendesk.com/hc/en-us/articles/360022367313). In addition they offer manual export capabilities so that you can make your own pseudo-backup, as well as an enhanced disaster recovery add-on which may be more geared to enterprise (https://support.zendesk.com/hc/en-us/articles/210178838-Advanced-Security-Data-at-Rest-Encryption-Enhanced-Disaster-Recovery-and-HIPAA-Compliance-Enterprise-Add-on-).  For KB articles there is now versioning and rollback in the higher tier licenses. Exporting certain types of data require a developer to use the API, so there are also a few free apps that you can use to do this without a developer, with mixed reviews.

The one exception seems to be the Zendesk Sell product which offers a manual rollback policy (https://support.getbase.com/hc/en-us/articles/204040645-Do-you-backup-my-data-)    

Earlier in this thread Nicole the community manager asks posters to please give some detail on their use case to help add colour. My company is actively researching the need for this so that we could publish a complete automated Zendesk backup/restore app that will best serve the ecosystem, so I would also very much like to understand the use cases as well.  Are you asking about backup of KB articles, triggers and macros, tickets, etc.?  Is it an export you are seeking, or more of a versioning or rollback capability?  And what is motivating this need?