Flavio

1. Community
2. Feedback - Ticketing System (Support)
3. Customize search results columns

+1 for all the reasons above :)

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• Flavio
• Created November 04, 2019 17:11
• 3 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

+1 for all the reasons above

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• Flavio
• Created November 12, 2019 13:41
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

C'mon, Zendesk, be good to us and help us eliminate busy-work as you do so well!

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• Flavio
• Created September 27, 2019 14:28
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Just found out about the lack of this absolutely basic feature. Such a disappointment.

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• Flavio
• Created June 25, 2019 16:11
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

I think small businesses, who would benefit the most from this feature, don't move the needle very much for Zendesk, unfortunately... if most of their revenue comes from large businesses with dedic...

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• Flavio
• Created February 15, 2020 17:44
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Disable offline messages for everyone

+1

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• Flavio
• Created July 01, 2019 18:06
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Strip signature from proactive texts

Not surprised to see another quite valid request stay without a response for 2+ years here... upvoting!

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• Flavio
• Created January 10, 2020 22:01
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

I believe what Zendesk shows its users through this and many other highly-requested features for small businesses is that small accounts don't really move the needle of development prioritization f...

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• Flavio
• Created May 01, 2020 15:09
• 0 votes