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Mark Johnson

Joined Apr 15, 2021

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Last activity Sep 05, 2022

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ACTIVITY OVERVIEW

Latest activity by Mark Johnson

Mark Johnson commented,

CommentAccounts and billing

Whilst it's great to see some proper sandbox options become available - I'm pretty disappointed that it's yet another feature put behind Suite Enterprise. 

As a customer who has been with Zendesk for 9+ years, the biggest barrier to adoption of all the functionality you have released over the last few years is our lack of ability to sync Sandbox properly so we can validate behavior changes correctly (or re-train Agents). 

Just want to put forward a recommendation that you have better sandbox options for ALL plans - so that your customers can take appropriate steps to adopt new functionality. 

What's the point in building a brilliantly simple feature - if it's incredibly complicated to validate (and therefor adopt it?)

View comment · Edited Sep 05, 2022 · Mark Johnson

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Mark Johnson commented,

CommentFormatting and customizing your email

Is this an 'all or nothing' activation? We're intrigued to see if this represents a better world to our users - but would prefer to be able to activate it in a limited way to 'trial' with a set of users and get feedback before launching globally. 

View comment · Posted Jul 08, 2022 · Mark Johnson

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Mark Johnson commented,

Community comment Feedback - Help Center (Guide)

Similarly, we'd love to see an integration that enables Article Comments or Community Posts/Comments - to automatically notify a slack channel. (with the comment/post included). 

This would allow our agile development teams to collaborate around the feedback/comment - before posting an official response back onto Zendesk. 

 

View comment · Posted Mar 22, 2019 · Mark Johnson

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Mark Johnson commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted Mar 03, 2014 · Mark Johnson

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