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Dan Rodriguez

Joined Apr 15, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Dan Rodriguez

Dan Rodriguez commented,

Community comment Feedback - Ticketing system (Support)

Yeah I gotta say that's not a great workaround.  The text is not searchable.  It won't necessarily look great on the email client if their email window isn't the right size.  It's unfortunate that we need to look into these types of workarounds for something as basic as this.

View comment · Posted Dec 13, 2019 · Dan Rodriguez

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Dan Rodriguez commented,

Community comment Feedback - Ticketing system (Support)

Hoping that this feature is considered for addition.

View comment · Posted Jun 26, 2019 · Dan Rodriguez

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Dan Rodriguez commented,

Community comment Feedback - Ticketing system (Support)

I think if Zendesk can take a step back and really analyze the situation, they'll realize that Scott is pretty much on point with this.  And I think it's almost understandable that this can happen to a software company without, but there comes a time that the reality is presented and then a conscious decision is made as to what type of company you want to be and what type of solution you want to offer.  I hope that the new Zendesk team members that are interacting with the customer base have enough pull to ensure that a fair amount of resources are dedicated to these issues.

View comment · Posted Dec 06, 2017 · Dan Rodriguez

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Dan Rodriguez commented,

Community comment Feedback - Ticketing system (Support)

Not sure what else needs to be said about this.  It seems fairly obvious.  Surprising and disappointing that it has been ignored despite so many requests and the seemingly obvious need for this functionality.

View comment · Posted Mar 12, 2017 · Dan Rodriguez

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