Scott Bowen
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Total activity23
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Last activity
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Activity overview
Latest activity by Scott Bowen-
Scott Bowen commented,
So I added @Marcel's JS and CSS code to specify specific users that should have a badge and it works great (thanks again!) when they create a new post, but I noticed that when they comment on a pos...
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Scott Bowen commented,
Thanks Marcel! I was also hoping to skip that process of adding each person in JS, but I can do this for now. I appreciate you sharing your example!
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Scott Bowen commented,
I have a question similar to @Marcel's a few months ago: We set up SSO for our help center, so anyone with a log-in to our service can participate in the community. I've set up badges for our agent...
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Scott Bowen commented,
If you search for "Tables" in the CSS, you will find the section of attributes for tables in the Help Center. You can tweak the code here to change any table attributes. If you have a couple differ...
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Scott Bowen created a post,
How to Get Feedback for Specific Articles in Help Center
Since not all of our company’s customers have direct access to a live support channel (due to different pricing packages) I wanted to make sure that the help articles that all customers have access...
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Scott Bowen commented,
I removed the voting option from all our articles and set up a poll using Hotjar to get this feedback. It pops up when the user scrolls halfway down the page. I was able to add in some logic to req...