
Heather Cook
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Total activity77
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Last activity
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Member since
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Following0 users
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Votes14
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Activity overview
Latest activity by Heather Cook-
Heather Cook commented,
How do I disable side conversations for CLOSED tickets?
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Heather Cook commented,
How do you deal with Agent only content? Content that can help Agents solve Customer issues, specifically if an Agent was new and didn't know the procedures.
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Heather Cook commented,
Do you have an pictures of it working? What could it look like?
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Heather Cook commented,
How do you keep information up to date when it comes from many sources? Do you have a workflow to tag articles or get notified when articles haven't been viewed or updated in a period of time? Also...