Heather Cook

1. Support
2. ...
3. Ticket automation and collaboration
4. Activating and deactivating side conversations

How do I disable side conversations for CLOSED tickets?

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• Heather Cook
• Created June 01, 2021 15:06
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Knowledge Manager Roundtable: What is your strategy for restricted content?

How do you deal with Agent only content? Content that can help Agents solve Customer issues, specifically if an Agent was new and didn't know the procedures.

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• Heather Cook
• Created April 30, 2019 07:40
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Insert Google Translate widget to your Helpcenter

Do you have an pictures of it working? What could it look like?

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• Heather Cook
• Created June 18, 2018 07:39
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Knowledge Manager Roundtable: What is your process for maintaining knowledge base content?

How do you keep information up to date when it comes from many sources? Do you have a workflow to tag articles or get notified when articles haven't been viewed or updated in a period of time? Also...

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• Heather Cook
• Created June 15, 2018 11:02
• 0 votes