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Jonathan Delannoye
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Jonathan Delannoye
Jonathan Delannoye commented,
Community comment Feedback - Ticketing system (Support)
Thanks a lot for the workaround.
I send a +1 to have this criteria in the views. It would be very helpful to identify ticket with :
- 0 response -> To trigger alert to admin/supervisor about a ticket that has not been answered by an agent
- X responses -> sometimes a ticket with too much response means the problem is difficult to solve, so it would be good to define alert based on that criteria too.
View comment · Posted Sep 04, 2018 · Jonathan Delannoye
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