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Romain
Joined Apr 15, 2021
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Last activity May 14, 2024
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Latest activity by Romain
Romain commented,
Thanks, Sam Goulet!
I don't understand their logic, and I'll be looking at other ticketing solutions if Zendesk continues this non-sense.
Good luck :)
View comment · Posted Jun 22, 2023 · Romain
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Romain commented,
Hi Zsa,
Thank you but I did read all articles related to this and my opinion is unchanged. When a LightAgent answers through regular Email, the comment should be public.
With the existing system, LightAgent have fewer permissions than regular users because they can't add a public note through regular email.
View comment · Posted May 09, 2023 · Romain
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Romain commented,
If a coworker replies from their email to a ticket, the comment is public.
If this same coworker is a light agent and replies via their email the comment is private
What's the logic here? I really don't understand
View comment · Posted Apr 28, 2023 · Romain
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Romain commented,
Hi everyone,
I'm using the Liquid Markup code displayed in the above post, and it works to display all comments. The issue I have is that, for the user in Outlook, all comments are listed without any delimitation, which is confusing. See attached screenshot, I find the result not pretty and not easy to read.
Does someone have a way to improve this?
Thank you,
Romain
View comment · Posted Jul 23, 2021 · Romain
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