Gaëtan Tobie-Echeverria

hi, this is still relevant. 

Hello,

Thank you for requesting feedbacks.

We are doing B2B with custom tailored SLA. See attached, we have a new policy based on only three priority and the last one is "open", meaning the countdown won't really applied. I have created a custom field (Prority_new) and a trigger to populate this field but I'm stuck at the SLA creation because the only SLA definition possible is based on the native Priority field. As a workaround I have to rework all the reports in Excel before submitting it to Customer. 

My request is to be able to have SLA based on custom fields. 

hello,

with Insight being deprecated, we'd love to see a lot of stuff in a dedicated guide dataset in Explore. Here is our wish list even if we are far from Christmas :

• number of view per article in each language. As of now the number of view is global and can't be splitted into each available language of the article
• Number of view per page (above articles : sections, categories, home page)
• Page view timestamp : in order to better understand the path of the visitor in our help center. analysis will be a very manual method but can give some insight. for exemple:

1. an isolated view of an article corresponds to a click probably form an answer on a ticket
2. a view of the home page, then a category, then section and finally article, correspond to the clasic route by filter
3. a view of the page, then a direct jump to the article correspond to a search result.

• Number of subscription per section
• All user information who subscribed to the section
• All user information associated with the search
• Number of votes per articles
• a dataset without time restriction, currently the max is 90 days

hello Nicole.

no red sign ? are we still on track for the end of year?

thank you in advance

If the article is behind a section only open to agents and managers then it will not be view-able.

=> that's it ! thank you it solve my issue

hello Jessie,

the code is saved and published. This is my live theme :-(

No change made on the CSS, I copy paste it at the bottom of the existing css file. Here is the JS piece if it can help.

and the header.

hello,

Is it working for everybody ( for agent and admin and also for end-user)?

I've follow the procedure and install each file so I get the notification banner when I do the preview from Guide in my custom theme.

But when I logged as end user with a different adress email, I have no notification banner

 PS : not a developper but here is the error I see in the dev tools of chrome. related ?

thank you in advance