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System Automation (Chee Lee)
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by System Automation (Chee Lee)
System Automation (Chee Lee) commented,
Hi Nicole,
We would like to be able to measure the amount of 'Online Time' an Agent has with Zendesk Talk through the Zendesk Explore (Talk Dashboard). With this data, we would like to be able to calculate the amount of 'Online Time' an agent has been online for the day, weeks, months, up to a year.
Thank you,
Chee
View comment · Posted Oct 03, 2019 · System Automation (Chee Lee)
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System Automation (Chee Lee) commented,
+1 On this as well. We would like this to be available for to us to measure.
View comment · Posted Oct 03, 2019 · System Automation (Chee Lee)
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