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Gareth Foster
Joined Apr 15, 2021
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Last activity Mar 18, 2024
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Latest activity by Gareth Foster
Gareth Foster commented,
Hi Mary,
Our particular use case is to delete closed tickets after 7 years.
And if that user has no other associated tickets, then delete the user too.
Thanks,
Gareth
View comment · Posted Oct 17, 2022 · Gareth Foster
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Gareth Foster commented,
Have added shredder pro and it does what we need it to. Shame it adds $50 NZD to our monthly billing for Zendesk.
View comment · Posted Oct 07, 2019 · Gareth Foster
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Gareth Foster commented,
There should be some options to automatically process suspended tickets based on "cause of suspension".
eg. Automated response emails could be deleted
eg. Received from support address could have a different requester assigned
eg. detected in email loop could be deleted
and so on..
View comment · Posted Oct 07, 2019 · Gareth Foster
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