Chai
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Activity overview
Latest activity by Chai-
Chai commented,
Further to my clarification above, I screen shot the whole conversation above through my agent interface. What you should refer to is the Bryan Rey's response, that he managed to screenshot our int...
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Chai commented,
Hi Jonathan, No, Bryan is an end-user, he's not suppose to see our internal note. But he managed to see it and screenshot to question us. Regards,Chai
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Chai commented,
Thanks for your reply, but as you can see that the end user able to screenshot the internal note that he has seen in the Zendesk interface. Since the it's highlighted yellow, it's clear that it's a...
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Chai commented,
The only thing we have taken note is the end user is in the CC, as of how he manage to see the internal note, we can't be sure. In your "user" above , u mean it's our agent?
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Chai created a post,
Internal note happened to be viewed by end user
AnsweredWe experienced that when our agent user writing internal notes, the end user able to view it and screen shot to question us. This is not suppose to happen and i thought Zendesk doesn't allow end us...