Adam
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Total activity84
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Last activity
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Activity overview
Latest activity by Adam-
Adam commented,
My apologize Barry Neary. I read Laurens comment and your response as Zendesk being able to notify agents via a DM to a Slack channel that a ticket was assigned to them. Slack is a heavily used too...
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Adam commented,
+1 We would also love to see a Slack DM on ticket assignment to agents.
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Adam commented,
Hi Barry Neary, Thank you for responding to my feedback. I appreciate you taking the time to discuss it with me. Group them together and add them to a specific capacity rule? Or is there too mu...
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Adam commented,
For additional feedback, ask. 4. Our managers would like to generate a report using Livedata for Omnichannel Routing in Explore. The report should display the number of tickets assigned to an agent...
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Adam created a post,
Feedback - Omni Channel Routing
Hello, Last week we launched Omnichannel Routing, which was successful overall. However, we did encounter one issue where tickets were being assigned to agents in different time zones who were not...
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Adam commented,
Hi Barry Neary I have a question about reassignment and idle time. If an email ticket gets assigned to an agent set to away and the idle time kicks in and sets them to offline, does that ticket au...
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Adam commented,
Hi Sabra Looking through the API documentation, it's very unclear how to make an API call to set all agents to Offline. We always use Postman in testing, and I'm pretty confused about how to achiev...
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Adam commented,
I was able to get this working via this code and added it to the script.js file. if (HelpCenter.user.role === "end_user" || HelpCenter.user.role === "anonymous") { var communityRedirectUrl = '...
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Adam commented,
What was your first impression?I'm still a little frustrated, the whole experience feels very disconnected. Being able to work in the one tab for years was great. Now a lot of aspects remain in "...
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Adam commented,
We had the same issue, but it was Zendesk that turned off our Salesforce sync due to their bug and only notified our Zendesk owner and not the admins. Frustrating that no notification was sent out,...