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Jan Stoltzenberg
Joined Apr 15, 2021
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Last activity Oct 22, 2021
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Latest activity by Jan Stoltzenberg
Jan Stoltzenberg commented,
+1
View comment · Posted Dec 23, 2019 · Jan Stoltzenberg
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Jan Stoltzenberg commented,
Au Finh Saechao, unfortunately this is still out of limits for us. As it is not made by Zendesk, its a third party add-on.
We operate in a heavily regulated area, even being allowed to use Zendesk was a breakthrough in the company. Keeping it in use already places a lot of on-going security, compliance and other work on us.
So the functionality must come from Zendesk or from an app made by them.
View comment · Posted Oct 30, 2019 · Jan Stoltzenberg
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Jan Stoltzenberg commented,
An app could be great, but for security and policy reasons we can install and use only those made my Zendesk themselves.
An alternative I have used, is to be logged in to the mobile version. The mobile app then makes alert sounds on received new tickets/updates.
View comment · Posted Dec 07, 2018 · Jan Stoltzenberg
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Jan Stoltzenberg commented,
Did this request get anywhere?
View comment · Posted Aug 29, 2018 · Jan Stoltzenberg
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