Donald Theune

I would like to be able to reopen closed tickets AND Archived Tickets so that I could see what combination of BOT Knowledge Base and manual restriction of proposed articles was used to define a more succinct set of possible Articles for Visitor's to get from the Answer BOT.  I don't understand the comments in the Community Section about save-space, and memory concerns.  Put a limit on my memory and let me know when I'm approaching that limit - and let me decide what tickets I am willing to throw away.  There is always a need to refer to an old ticket as soon as it's no longer available - it's Murphy's Law, and it's perfectly adapted to computer "memory vs. need" issues.