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Allen Hancock
Joined Apr 15, 2021
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Last activity Feb 14, 2022
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Latest activity by Allen Hancock
Allen Hancock commented,
I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know?
If that's related, getting notifications for verified emails at least, would be a great start.
View comment · Posted Jun 06, 2021 · Allen Hancock
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Allen Hancock commented,
Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification
And, the need for notifications of bounced messages is as true now as ever.
View comment · Posted Aug 27, 2018 · Allen Hancock
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Allen Hancock commented,
I am excited to see the new DMARC option within Zendesk.
With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications when messages our Zendesk sends bounce back.
Until then, we might need to create a workflow that looks for any ticket where our agent was the last to ask a question, and open a ticket with Zendesk to ensure that there were no bounces.. else we don't know if the user just didn't get around to answering, or never saw our ticket update.
Note, this is duplicate of https://support.zendesk.com/hc/en-us/community/posts/203600326-Notify-agent-if-requester-email-is-bounced-or-rejected
View comment · Posted Aug 27, 2018 · Allen Hancock
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Allen Hancock commented,
I sixth this request ;-)
I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of this feature.
View comment · Posted Apr 07, 2018 · Allen Hancock
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Allen Hancock commented,
There is related information in this thread:
https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses
However, the need described by Sam above is still quite true.
We need to know if emails to users don't go through.
View comment · Posted Dec 07, 2017 · Allen Hancock
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Allen Hancock commented,
Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered.
How we use the About field
vs
How we use a Ticket Field we call "About"
I think that image make a great addition to the main body of this article, lest it get lost in comment-history ;-)
View comment · Posted Jul 06, 2016 · Allen Hancock
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Allen Hancock commented,
A screenshot of the setup of the first few options would be an awesome addition to the article.
View comment · Posted Jul 05, 2016 · Allen Hancock
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Allen Hancock commented,
Nice!
View comment · Posted Sep 16, 2014 · Allen Hancock
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Allen Hancock commented,
Hi John!
Glad you like it, we still get complements on our support site's look.
The answer to your question is two part:
First we need to set a set a page ID (see homepage-id.png)
Then in the CSS we define the background page with a scope just to that ID (see background-code.png)
#homepage {background-image:url('//path/to/background.png');
background-repeat: no-repeat;
background-attachment:fixed;
background-position: bottom right;}
That should get you fixed up!
Best,
-Allen Hancock
View comment · Posted Mar 20, 2014 · Allen Hancock
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Allen Hancock commented,
That was my first attempt at CSS, woot!
View comment · Posted Aug 23, 2013 · Allen Hancock
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