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Allen Hancock

Joined Apr 15, 2021

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Last activity Feb 14, 2022

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ACTIVITY OVERVIEW

Latest activity by Allen Hancock

Allen Hancock commented,

Community comment Feedback - Ticketing system (Support)

I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know?

If that's related, getting notifications for verified emails at least, would be a great start.

View comment · Posted Jun 06, 2021 · Allen Hancock

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Allen Hancock commented,

Community comment Feedback - Ticketing system (Support)

Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification

 

And, the need for notifications of bounced messages is as true now as ever.

View comment · Posted Aug 27, 2018 · Allen Hancock

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Allen Hancock commented,

Community comment Feedback - Ticketing system (Support)

I am excited to see the new DMARC option within Zendesk.

With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications when messages our Zendesk sends bounce back. 

Until then, we might need to create a workflow that looks for any ticket where our agent was the last to ask a question, and open a ticket with Zendesk to ensure that there were no bounces.. else we don't know if the user just didn't get around to answering, or never saw our ticket update.

Note, this is duplicate of https://support.zendesk.com/hc/en-us/community/posts/203600326-Notify-agent-if-requester-email-is-bounced-or-rejected

View comment · Posted Aug 27, 2018 · Allen Hancock

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Allen Hancock commented,

Community comment Feedback - Ticketing system (Support)

I sixth this request ;-)

 

I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of this feature.

View comment · Posted Apr 07, 2018 · Allen Hancock

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Allen Hancock commented,

Community comment Feedback - Ticketing system (Support)

There is related information in this thread:

https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses

However, the need described by Sam above is still quite true.  

We need to know if emails to users don't go through.

View comment · Posted Dec 07, 2017 · Allen Hancock

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Allen Hancock commented,

Community commentDiscussion - Zendesk on Suite best practices

Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered.

How we use the About field

vs

How we use a Ticket Field we call "About"

I think that image make a great addition to the main body of this article, lest it get lost in comment-history ;-)

View comment · Posted Jul 06, 2016 · Allen Hancock

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Allen Hancock commented,

Community commentDiscussion - Zendesk on Suite best practices

 

A screenshot of the setup of the first few options would be an awesome addition to the article.

View comment · Posted Jul 05, 2016 · Allen Hancock

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Allen Hancock commented,

Community comment Discussion - Tips and best practices from the community

Nice!

View comment · Posted Sep 16, 2014 · Allen Hancock

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Allen Hancock commented,

Community comment Discussion - Tips and best practices from the community

Hi John!

Glad you like it, we still get complements on our support site's look.

The answer to your question is two part:

 

First we need to set a set a page ID (see homepage-id.png) 

Then in the CSS we define the background page with a scope just to that ID (see background-code.png)





#homepage {background-image:url('//path/to/background.png');  
background-repeat: no-repeat;  
background-attachment:fixed;  
background-position: bottom right;}




 

That should get you fixed up!

 

Best,

-Allen Hancock

 

 

 

View comment · Posted Mar 20, 2014 · Allen Hancock

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Allen Hancock commented,

Community comment Discussion - Tips and best practices from the community

That was my first attempt at CSS, woot!  

View comment · Posted Aug 23, 2013 · Allen Hancock

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