Allen Hancock
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Total activity63
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Last activity
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Activity overview
Latest activity by Allen Hancock-
Allen Hancock commented,
I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know? If that's related, getting notifications for verified emails at least, would be a great start.
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Allen Hancock commented,
Noting that this request is duplicated in https://support.zendesk.com/hc/en-us/community/posts/115007185148-Prioritize-Bounced-Email-Notification And, the need for notifications of bounced messag...
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Allen Hancock commented,
I am excited to see the new DMARC option within Zendesk. With every increase in spf/dkim/dmarc enablement, messages are subjected to more scrutiny. We need, now more than ever, to get notifications...
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Allen Hancock commented,
I sixth this request ;-) I'm a fan of the "comment by an unverified user is not considered public", however, treating it as any other private (agent) comment should not be the final result of thi...
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Allen Hancock commented,
There is related information in this thread: https://support.zendesk.com/hc/en-us/articles/115007936748-Zendesk-email-and-undeliverable-addresses However, the need described by Sam above is still q...
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Allen Hancock commented,
Awesome, thanks! It's what I assumed you meant, but the formal "About" title had me wondering if it was a hidden feature I'd not yet discovered. How we use the About field vs How we use a Ticket Fi...
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Allen Hancock commented,
A screenshot of the setup of the first few options would be an awesome addition to the article.
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Allen Hancock commented,
Nice!
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Allen Hancock commented,
Hi John! Glad you like it, we still get complements on our support site's look. The answer to your question is two part: First we need to set a set a page ID (see homepage-id.png) <body id=...
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Allen Hancock commented,
That was my first attempt at CSS, woot!