JacobN
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Recent activity by JacobN-
Prevent Ticket Update from Closing the Tab
AnsweredA while ago there was a change to Zendesk that made it so that whenever you click to set a ticket as open, pending, solved, etc, that the current ticket's tab closes and takes you onto the next tab...
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Add View Option for Tickets Without First Reply
It would be good to have an option to create a view to display tickets without the agent first reply. I have had an issue with spikes in first response time in Zendesk and it's been very difficult ...