Derrek Jennings
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Last activity
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Activity overview
Latest activity by Derrek Jennings-
Derrek Jennings commented,
Thank you for the update. At this stage, is the impact known to current reports? We just converted hundreds of reports a couple of years ago and do not want to have to go through that process again...
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Derrek Jennings commented,
Great, thank you very much Kerry Charlton (consultant ask Spencer)! I had a modified formula based on some google searches, but was not as advanced as what you provided. Your suggestion is returnin...
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Derrek Jennings commented,
I have a similar request, with a small difference, I need to figure the diff between when a custom field is updated and when the ticket was created, in business hours.
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Derrek Jennings commented,
@... This is great news. Will you have any prototypes along the way to share with customers so we can help guide you on what is useful to us as users? For instance, reintroducing a folder structure...
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Derrek Jennings commented,
HelloWhat would this look like if we wanted to compare solved cases per month over the last 12 months? And that would be the final solved, I do not want to double count solved instances. So I want ...
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Derrek Jennings commented,
+1 just finished with ZD support with the same issue. If you update the master query, it should update in all of the dashboards it is tied to. Now you have to communicate to various team members/ma...
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Derrek Jennings created a post,
Auto Solved and Solved Cases
Hi team It would be nice to to be able to report on the # of auto-solved cases and # of 'manual' solved cases. And to further break down the manual solved by agent or customer. Thank you -Derrek
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Derrek Jennings commented,
Add ticket form please.
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Derrek Jennings commented,
Additionally, having folders that you can drop your reports into to have some organization is a strong need. We have hundreds of reports, multiple dashboards across multiple support teams. If I can...