
Michael Fischer
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Activity overview
Latest activity by Michael Fischer-
Michael Fischer commented,
Trying to follow this today #7 doesn't work. I create the attribute name, computed from ticket created - hour and I only see a +. Clicking it does nothing. Nothing is displayed.
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Michael Fischer commented,
This assumes, Chris, that your clients will read. Maybe I'm bitter but I think that may possibly be ignored. If it's in big letters you'll get a reply asking why the letters are so big in the emai...
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Michael Fischer commented,
Thus the check. Probably need API interaction somewhere. -- IF ticket = solved by an agent IF next ticket reply = from requestor, comment = "ty" OR "thanks" OR "thank you" OR "n1 dogg" (or wha...
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Michael Fischer commented,
Here is some logic to help: If ticket = resolved If client's next reply is "thank you" (ignore any sent from iPhone, iPad, Windows Mobile, Android forced signature) Set status to resolved, again.