Michael Fischer

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

This assumes, Chris, that your clients will read.  Maybe I'm bitter but I think that may possibly be ignored. If it's in big letters you'll get a reply asking why the letters are so big in the emai...

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• Michael Fischer
• Created May 18, 2015 23:06
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Thus the check.  Probably need API interaction somewhere. -- IF ticket =  solved by an agent IF next ticket reply = from requestor, comment = "ty" OR "thanks" OR "thank you" OR "n1 dogg" (or wha...

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• Michael Fischer
• Created May 18, 2015 13:57
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Stopping the reopening tickets by a ' Thank you ' response.

Here is some logic to help: If ticket = resolved If client's next reply is "thank you" (ignore any sent from iPhone, iPad, Windows Mobile, Android forced signature) Set status to resolved, again.

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• Michael Fischer
• Created May 18, 2015 13:07
• 1 vote