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Shahd Salama
Joined Apr 15, 2021
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Last activity Oct 27, 2021
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Latest activity by Shahd Salama
Shahd Salama commented,
Dear Bertt,
Thanks for your reply.
I don't think I have received any emails.
Would you please send me the ticket url here?
View comment · Posted Mar 15, 2019 · Shahd Salama
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Shahd Salama created a post,
Hello there,
We have a problem which we need to find a solution to.
Our support team consists of many persons.
Sometimes, when we receive a ticket from a client, two of our support agents instantly reply.
We want to avoid that.
We know that when someone in on a ticket and another agent is opening the same ticket we have his icon up, but that does not work sometimes.
Especially if an agent is viewing or editing a ticket from the mobile application
Posted Mar 01, 2019 · Shahd Salama
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