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Maksims Svjastins

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Latest activity by Maksims Svjastins
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    Maksims Svjastins commented,

    1. Community
    2. Zendesk Suite Q&A
    3. Show average reply time

    Hey, Martin!  The solution provided by Carlos will actually show you the combined time that the ticket spends in these statuses - the more interactions there are in the ticket - the longer will be ...

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    • Maksims Svjastins
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    Maksims Svjastins created a post,

    Show average reply time

    Answered
    1. Community
    2. Zendesk Suite Q&A

    Hey! We're looking for a possibility to display average individual reply time.That means the average time between the ticket is set to open and resolved.  Requester wait time metric is a combinatio...

    • Maksims Svjastins
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