Chloe

Sometimes customers rewrite us when the ticket was closed and it creates a follow-up ticket.
In some cases, it's about a different issue and custom fields are changed but in other cases, it's about the same issue, so I would like to exclude those follow-up tickets in my metrics.

There is an existing post for Insight (https://support.zendesk.com/hc/en-us/articles/115004378388-Insights-recipe-Filtering-for-follow-up-tickets) but I didn't manage to get it to work on Explore...