Tilly Martin

Only 20% of my agents will make use of the generative AI functionality, having to purchase it for all agents makes the cost-to-benefit ratio prohibitive. 

Please could this be reviewed? Other Saas businesses are taking this approach or including it in a, much lower, standard license agreement increase (not upwards of $50 per month per agent)

Discussed on this post with lots of votes too, but couldn't find a feedback post https://support.zendesk.com/hc/en-us/articles/5715517808026

Hello, this is now causing issues for our fabulous trainer who is having to create duplicate pages. Any good news on when this will be available? (More time creating and maintaining)

+1 For us, this would be really useful!