SBorg

Thank you all so much for your help. Developing the community the way we want using the currently available tools will imply too much tech resources and this is not a high priority at this stage so i will have to put this project on hold.

Again thank you for your help

Hi Nicole ( and everybody else)

Thank you for your transparency and clear answer this really help us move forward. Very happy to be using Zendesk and this is good example of how a community forum can work.

I have checked out Pendo but as we are already using MixPanel, so there is no use in adding this app on top of it (but thanks for the recommendation). Crowdvocate doesn't have an integration with Zendesk unless you use Zappier but Mixpanel can cover most of our needs on this side as well.

If we cannot find the right community forum, we will indeed build our own (this is in our the roadmap for 2020).

is there a way to have more granularity in your report ? Having the name of the people that voted, subscribed, commented,....or do we have to retreat the data ourselves ? By having this datas we could already implement a first level of gamification.

Cheers,

Christophe

 

Thank you all for your great feedback, these are very valuable and useful input.

So far our " forum" is on reddit, there are great staff there and by extracting the data through the API, you can track the activity of every users (post, comments, ....) and we reward the most active users. We want to do the same here so i will try Pendo as suggested by Nicole ( will see how i can differentiate the activity linked with the support and the activity linked with the forum). The main reason we want to move away from Reddit is that the solution is not enough main strain and user friendly but if we can find a way to gamify the Zendesk forum we will most likely not move forward with this solution ( gamification is a must have to interact and engage with millennials) 

Hello Carsten,

 

Thank you very much for this update.

As our app will target millennials, it is very important that our community forum is designed for them. Do you know if there is an app in the marketplace that can cover our needs ?

On the analytics side, is there way to know how many people have joined the community and when? How often they are present/ contribute ( posts and comments)

 

 

Hello Everyone,

I'm working for a Fintech company active in the Blockchain (SwissBorg) and we have decided to move our support on Zendesk. We have already a fairly big community but on many different channels ( telegram over 10K, facebook over 30k, Reddit about 2k,....)

Now i'm exploring the community forum and looking how to attract, engage and develop a community here. Our goal would be to create something similar to to spotify : (https://community.spotify.com/). The Idea is to have community members helping other community members as well as community members providing feedback to adapt our services.

What are the tools available to track the activity of the various members ?

Can we created different categories of members ( not only agents ) with different rights ?

Is there a way to award badges to the active members ?

Any best practices to shares ?

Thank in advance for your answers and happy to share experiences with you.

Cheers,

Christophe