Greg Bakken
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Total activity14
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Last activity
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Activity overview
Latest activity by Greg Bakken-
Greg Bakken commented,
Re-adding my request in this thread that we can see some kind of movement in the Zendesk product to address. At the onset, the need for the security feature was entirely valid in the product, but ...
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Greg Bakken commented,
Nicole, how many comments or likes are needed to get this on the radar? Does it have to be unique companies only to qualify?
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Greg Bakken commented,
yes, we are seeing this as well. since others on the cc: are not seeing their teammates' cc, then we respond to the internal comment without the others having any perspective, it leads to customer...
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Greg Bakken commented,
We have an inconsistent work-around for this problem. Pre-pend the ticket subject with On-Hold: or On-Hold: Reason, then the rest of the subject. Yes, this is manual and no, it still doesn't solv...
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Greg Bakken commented,
Touching up this thread to see if the Zendesk product team has any thoughts on this dilemma.
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Greg Bakken commented,
Freshening up this thread to see if there may be uptake of this feature request into the product. Again, from what I can tell, it should be a really easy modification.
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Greg Bakken commented,
Just touching-up on this thread since the last official update was in April this year mentioning the beta, but nothing thereafter. Since this was critical to our business, we bought the Carbon Cop...
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Greg Bakken created a post,
Communicating with users about internal comments vs. public comments from email replies
https://support.zendesk.com/hc/en-us/community/posts/360000894848-How-can-an-end-user-add-an-internal-note-to-a-ticket- Please review the thread above. We need to be able to notify users who sub...
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Greg Bakken created a post,
Adding ability to restrict views to tickets updated by end user
Currently today, in Zendesk views, you can add the column for last updated by and the value is either "End User" or "Agent" . This is helpful and we are currently using this, but... What we are loo...
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Greg Bakken commented,
+1 from us as a service provider. we should not require agent licenses for our end-users to be able to add them as a cc recipient. the manual work for this action is unfortunately pretty painful