
Christine DeVille
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Last activity
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Activity overview
Latest activity by Christine DeVille-
Christine DeVille commented,
100% agree. We have to take a screen shot of the agent availability each night so we can report the following day.
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Christine DeVille commented,
We struggle with this daily for both onsite and work from home.
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Christine DeVille created a post,
Reporting on 'Total online time' and 'Time available' metrics
PlannedIt would be extremely useful to have 'total online time' and 'time available' metrics in an automated report.