Jason Rowell
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Last activity
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Activity overview
Latest activity by Jason Rowell-
Jason Rowell commented,
When using this automation the email that is sent out seems to be sending from the account that created the automation. Is there a way to adjust it so that the follow up email is shown as sent by t...
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Jason Rowell commented,
Jessie, I was able to get this working using an extension, The extension is setup as follows: Title: Pending NotificationURL: https://_________.zendesk.com/api/v2/tickets/{{ticket.id}}.json?ticket[...
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Jason Rowell commented,
Hi Jessie, It is possible that something else in the workflow has changed, unfortunately I'm wasn't the Zendesk admin who originally setup the automation. Do you know of a trigger that would update...
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Jason Rowell commented,
We've been using this method to solve stale tickets for some time, and we've noticed a change in behavior and are wondering if there is something we can do to revert the changes. Originally when t...