Nathalie F.

Feature Request Summary: 

I like to be able to restrict a zendesk talk line to a specific group. 

Description/Use Cases: 

Our operations team is divided in several groups (Delivery Service, Partner Service and Customer Service) each team has their own talk line. To prevent that, Customer Service is using the Talk line which belongs to Partner Service I would like to restrict the lines so whenever Customer Service is making an outbound call, they can only use the talk lines which have been assigned to the Customer Service team.

Business impact of limitation or missing feature:

The current setup can lead to confusion. Customers are being called with incorrect phone numbers, which means when a customer calls back they are reaching the wrong department, which will have an impact on the workflow and productivity. 

Dear support team,

We would like to change the on hold music. I saw we can upload files to change the music, however I'm consumed about copyright. 

Are we allowed to upload any file and use if for the on hold music? Or do we need to request a licence before we can do that?

 Do you also offer different on hold music except for the default one?

Thank you

Best,

 

Nathalie